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RETURNS POLICY

Before sending anything back please contact us at support@premiumvape.co.nz for a Returns Authorisation. Any returns we receive without a Returns Authorisation will not be processed. We will advise of the address to send the return to.

If you want to return an item

Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement product.

Before sending anything back please contact us at support@premiumvape.co.nz for a Returns Authorisation. Any returns we receive without a Returns Authorisation will not be processed. We will advise of the address to send the return to.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

We only accept items if they are defective or damaged, not if you’ve changed your mind.

Other non-returnable items:

  • Gift cards
  • Sale items
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Returning your item

Once you have a Returns Authorisation please send your return by tracked courier (signature required) to the address we supply. You will be responsible for paying for your own shipping costs for returning your item. 

Please do not send your purchase back to the manufacturer.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping may be deducted from your refund.

If you receive a warranty replacement, depending on where you live, the time it may take for your replacement item to reach you may vary.

Once we receive your return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If we approve your return we will choose to:

  1. Repair the item during the applicable warranty period; or
  2. Replace the item; or
  3. Refund the full (or part of the) price of the item.

There are certain situations where only partial refunds will be considered:

  • Any item that is not in original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

For more information see our Terms and Conditions.

Refunds

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@premiumvape.co.nz